Payment and Refund Policy
This Payment and Refund Policy was last updated on 08 October 2026.
Scope of the Policy and the Products or Services It Covers
This policy applies to all payments made for access to Course A professional resources focused on studio production in motion. It covers purchases of digital courses, workshops, equipment guides, workflow templates and related training materials dealing with studio equipment setup, dynamic camera operation, lighting and sound waves, and creating smooth high quality workflows for television news and live shows. The policy governs transactions processed through the spotflowix website for customers located in the United Kingdom. It does not apply to third party services or physical goods purchased elsewhere.
Prices, Currencies, Taxes and Any Additional Charges
All prices on the site are displayed in British Pounds Sterling. Prices include value added tax at the prevailing UK rate unless otherwise stated. Additional charges may apply for premium add ons or extended access periods. Customers are shown the full amount including tax before completing any purchase. No hidden fees are added after payment is authorised. Currency conversion fees may be charged by the customer's bank if payment is made from outside the United Kingdom.
Accepted Payment Methods, Payment Authorisation and Payment Security
Payments are accepted via major credit and debit cards, bank transfers and approved digital wallets. All transactions are processed through secure payment gateways that comply with UK financial regulations. Payment authorisation occurs immediately upon submission of order details. spotflowix does not store full card details. Security measures include encryption and compliance with payment card industry standards. Customers receive confirmation once authorisation is complete.
Order, Booking or Service Confirmation and When a Contract Is Formed
A contract is formed when spotflowix sends an order confirmation email after successful payment. This email contains details of the purchased resources, access instructions and a summary of terms. Until confirmation is issued no binding agreement exists. Access to digital materials is granted upon contract formation subject to the terms of this policy.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations customers in the United Kingdom have a 14 day cooling off period from the date of contract formation. Cancellation within this period entitles the customer to a full refund provided no substantial access to digital content has occurred. For services or digital downloads that begin immediately the right to cancel may be lost if the customer consents to early performance.
Refund Eligibility, Exclusions and Non Refundable Items or Services
Refunds are available for cancellations within the cooling off period or where resources are defective. Exclusions apply to completed downloads, customised materials or promotional bundles already accessed. Non refundable items include any resources marked as final sale or where the customer has begun using the content extensively. Refunds are not granted for change of mind after the cooling off period expires.
The Step by Step Procedure and Information Required to Request a Refund
To request a refund customers must contact [email protected] or use the contact form on the Contacts page. The request should include order number, date of purchase, description of the issue and bank details for refund processing. Requests must be submitted in writing. spotflowix acknowledges receipt within two working days and provides a reference for tracking.
Inspection, Approval, Rejection and Notification of the Refund Decision
Each refund request undergoes review for eligibility based on the policy terms. spotflowix inspects the claim against purchase records and usage data. Approval or rejection is notified by email within ten working days. Rejected requests include reasons and options for appeal or further information submission.
Refund Method, Processing Time and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method. Processing takes up to fourteen days after approval. Bank transfers or card refunds may take additional time depending on the financial institution. Customers receive notification once the refund has been dispatched. No cash refunds are provided.
Special Rules for Digital Content, Subscriptions, Services or Promotional Offers Where Relevant
Digital content refunds follow the rules above with the added condition that access must not have been substantially used. Subscription renewals can be cancelled at any time but partial period refunds are not offered. Promotional offers are subject to the same cooling off rules unless the offer explicitly states otherwise. Services such as live workshops have separate cancellation terms outlined at booking.
Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud
Failed payments result in order cancellation and no access is granted until successful reattempt. Duplicate charges are investigated and corrected promptly upon notification. Chargebacks are treated as disputes and may lead to account review. Suspected fraud triggers immediate investigation and possible suspension of access while verification occurs. Customers are encouraged to report issues directly to [email protected] first.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
Nothing in this policy affects statutory rights under the Consumer Rights Act 2015 or UK GDPR requirements. Customers retain rights to remedies for faulty digital content including repair, replacement or refund. The policy operates alongside these rights and does not limit them. Disputes may be referred to alternative dispute resolution schemes available in the United Kingdom.
Contact Route, Policy Changes and Last Updated Date
For questions about this policy contact [email protected], 01494 671234 or write to Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG. spotflowix may update the policy periodically. Changes take effect upon publication on the website. Continued use after updates constitutes acceptance. The current version is dated 08 October 2026. Customers are advised to review the policy before each purchase.